Transfer Residential Electric Service
Moving to a new home within BrightRidge’s service area? Use this form to transfer your existing residential electric service from one address to another. Most transfer requests are processed by the next business day, and same-day requests may be accommodated when possible.If you are setting up electric service in your name for the first time, you may need to start new residential service instead.
Start New Residential ServiceBefore completing the form, gather the information and documents below, so you have everything ready when submitting your transfer request.
To Transfer Service, Please Have:
- Your current service address
- The new address where service will be transferred
- Requested transfer date
- Primary contact information
- A valid driver’s license or state-issued ID for upload
- Lease agreement or proof of occupancy for renters
- Proof of ownership for property owners, such as a deed, closing disclosure, purchase agreement, or similar documentation
Transfer requests cannot be scheduled more than 30 days in advance. Having these items prepared ahead of time can help prevent delays during the transfer process.
Acuerdos de servicio de transferencia
Please review the agreements below before submitting your transfer request. These policies outline important information related to service requirements, billing terms, account responsibilities, and property maintenance guidelines associated with residential electric service.
By completing the transfer form, you acknowledge and agree to the applicable BrightRidge service terms.
Todos los posibles clientes que deseen servicio de electricidad de BrightRidge deberán realizar una solicitud o contrato de servicio, realizar un depósito y asegurar el pago de las tarifas administrativas. Las solicitudes pueden realizarse en persona o en línea. BrightRidge realizará una investigación crediticia con el fin de prevenir el robo de identidad o el fraude y la solvencia crediticia para la consideración del depósito.
Las Normas y Reglamentos de Brightside se aplican a todos los clientes.
Las facturas vencen cuando se emiten. Las facturas deben pagarse cuando se reciben. Puede devolver los pagos en el sobre adjunto, pagar en persona en la oficina de BrightRidge, a través del sistema telefónico automatizado (423) 952-5000, SmartHub (jcpb.com) o visitar Formas de pago para obtener una lista de otras ubicaciones que aceptan pagos de BrightRidge. . Tenga en cuenta que es posible que los pagos recientes no se hayan deducido de la factura.
- Buen historial de pagos. Se puede establecer un buen historial de pagos pagando las facturas de energía mensuales antes de la fecha de vencimiento neta.
- Facturas vencidas. El importe neto vence dentro de los 15 días siguientes a la fecha de facturación. Después de 15 días, se agregará un cargo por servicio de 5% al monto neto adeudado. La falta de recepción de una factura no libera al cliente de su obligación de pago. Los clientes que no puedan pagar, pueden llamar a Servicio al Cliente al (423) 952-5014 o venir a la oficina de BrightRidge para discutir un posible acuerdo de pago.
- Los clientes que no paguen las facturas a tiempo recibirán un aviso de desconexión. Los avisos de desconexión indican la fecha de vencimiento y el monto adeudado. Al vencimiento del aviso, el servicio podrá ser desconectado. Recibir la siguiente factura mensual no reemplaza ni anula el aviso de desconexión.
- Se requiere el pago de la factura vencida antes de que se restablezca el servicio. Se aplicará un cargo por reconexión del servicio y es posible que también se requiera un depósito o depósito adicional.
- Cheques devueltos. Se cobrará una tarifa de $30.00 por todos los cheques devueltos.
El Instituto Nacional Estadounidense de Estándares (ANSI) requiere un mínimo de 10 pies de espacio libre alrededor de las líneas aéreas de distribución de energía y hasta 50 pies de espacio libre alrededor de las líneas aéreas de transmisión de energía. Esta zona de seguridad tiene como objetivo evitar conflictos con líneas eléctricas y árboles que son costosos, peligrosos y causan interrupciones del servicio.
Los árboles deben plantarse a una distancia segura de las líneas eléctricas.
Las variedades de árboles grandes requieren la mayor distancia de las líneas eléctricas. Las distancias recomendadas son las siguientes:
- Líneas de distribución: 25′ mínimo
- Líneas de transmisión: 50′ mínimo
No se plantarán árboles directamente debajo de líneas eléctricas. Cualquier árbol plantado directamente debajo de líneas eléctricas está sujeto a remoción sin compensación para el propietario.
Al completar la Solicitud de Acuerdo de Servicio BrightRidge, los clientes aceptan cumplir con los términos de este acuerdo.
Transfer Residential Service Request
Complete the form below to transfer your existing residential electric service to a new address within BrightRidge’s service area.
Service requests submitted after 3:00 PM are typically processed the next business day. BrightRidge makes every effort to accommodate same-day requests when scheduling allows.
Prefer to request service by phone? Llamar (423) 952-5000 to speak with a Customer Service Representative.
Privacy note: Information submitted through this form is used only to process your service request and is handled securely. View our Política De Privacidad for additional details.
What Happens After You Submit?
Once your transfer request is submitted, BrightRidge will begin processing the information needed to move your residential electric service to your new address.
- You’ll receive a copy of your request by email
After submitting the form, a copy of your completed request will be emailed to you for your records. - BrightRidge reviews your request
The customer service team confirms account details, transfer timing, and any required documentation. - Most transfer requests are processed by the next business day
Requests submitted after 3:00 PM may be processed the following business day. Same-day transfers may be available depending on scheduling and request timing. - BrightRidge may contact you if additional information is needed
If clarification or supporting documentation is required, a team member will reach out to help keep your transfer moving forward.
Frequently Asked Questions
Most transfer requests are processed by the next business day. Requests submitted after 3:00 PM may be processed the following business day. BrightRidge also makes every effort to accommodate same-day transfers when scheduling allows.
No. Transfer requests cannot be scheduled more than 30 days from the date the request is submitted.
Not sure which option fits your situation? Use the guide below to help choose the correct request before completing the form.
Transfer Service If:
- You already have a BrightRidge residential account
- You are moving from one address to another within the BrightRidge service area
- You want to move your existing electric service to a new residence
Start Service If:
- You are opening a new residential account in your name
- You are moving into a home where service is not currently under your account
- You are new to BrightRidge and need to establish electric service
If you are unsure which option applies to your move, BrightRidge’s customer service team can help guide you to the right request.
To transfer residential electric service, you will typically need your current service address, new service address, requested transfer date, contact information, and a valid driver’s license or state-issued ID. Renters may also need proof of occupancy, while property owners may need proof of ownership documentation.
Deposit requirements may vary depending on account history, payment history, and identity verification. BrightRidge may review your account as part of the transfer process and will notify you if any deposit or administrative fees apply.
If you have questions about transferring residential electric service, contact a BrightRidge Customer Service Representative at (423) 952-5000.
You can also visit the BrightRidge office in person at 2600 Boones Creek Road in Johnson City.