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Transfer Residential Service

To transfer your electric service, please follow the steps listed below. Service requests received after 3pm will be processed the next business day. If you have any questions, please contact a Customer Service Representative at (423) 952-5000 or by emailing

Please note we are unable to process the following service requests: those dated more than 30 days from the date of application, service requests dated for weekends and holidays, and backdated service requests. 

  1. Please read the Transfer Service Agreements
  2. Complete this form to transfer electric service to an existing meter.
  3. Upload an image of your valid driver's license or state issued ID. For renters: Please upload a Proof of Occupancy/Lease Agreement document. For property owners: Please upload Proof of Ownership document(s). If additional information is required, a Customer Service Representative will email you with instructions on how to provide the needed documentation. 
  4. Submit the form by signing electronically and selecting the "submit" button.
  5. Once you complete the form, a copy will be emailed to you for your records.

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