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Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

  • Engineering Analyst
    Date Posted: 05/31/24

    JOB SUMMARY:

    Serve as the department's liaison for internal and interdepartmental communications,  analyzing engineering and operations data, and developing actionable steps for high-quality business outputs.. Create and maintain comprehensive reports, including data analysis and other relevant information to improve business functions, maintain budget requirements, and foster strong relationships between various departments across the enterprise. Gain an in-depth understanding of strategies and services where business analytics can be applied.  Provide technical support to Field Engineering personnel to maintain a high level of productivity.

    ESSENTIAL FUNCTIONS:

    • Perform research and analysis regarding a vast array of engineering work orders and projects to recommend biannual aid to construction cost adjustments.
    • Assist departmental supervision with implementing appropriate project plans in alignment with approved charters and Executive direction. 
    • Communicate routinely with enterprise provider and/or internal personnel to ensure projects are supported and implemented utilizing the enterprise system in accordance with project requirements.
    • Serve as departmental liaison for workflow and procedural processes. Document discussions, outcomes, decisions, new deliverables, and processes.
    • Create and oversee street and private light databases. 
    • Maintain databases related to annual system pole inspection program.
    • Review and update NISC assembly labor costs used in construction estimates. 
    • Prepare RFP/RFQ documents and requisitions for projects, services and materials.
    • Process applications for pole attachments. 
    • Prepare, track, and process documentation related to joint-use make-ready projects.
    • Process and track annual fees such as railroad crossings and national forest.
    • Participate in departmental telephone workgroup for incoming call coverage.
    • Schedule customer appointments for Field Engineering personnel.
    • Prepare and maintain project spreadsheets and databases.
    • Process right-of-way easement documents.
    • Be a point of integration, support supervision in adoption and usage of departmental processes, including close collaboration with IT, Customer Service, Accounting, Service, Construction, and AMI.
    • Ability to maintain reliable, predictable, and reasonable attendance.

    ADDITIONAL RESPONSIBILITIES:

    • Create requisitions for office supplies and equipment.
    • Must maintain a valid driver’s license from state of residence. 
    • Assists customers and other BrightRidge departments as required. 
    • Represents BrightRidge in court, as needed. 
    • Perform other duties as requested or assigned. 
    • Must be available for after-hours work, including working a fair share of all necessary overtime.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must have knowledge of electrical power line materials and units.
    • Must have knowledge of system's service area, policies, and procedures.
    • Must be able to read and interpret construction work orders.
    • Must be able to analyze and triage complex issues.
    • Have working knowledge of NISC, Access, Excel, and service territory to be able to enter, process, and evaluate engineering data.
    • Must possess advanced PC skills including Microsoft Windows and Office. 
    • Possess effective communication skills.
    • Must have strong mathematical and organizational skills. 

    PHYSICAL REQUIREMENTS:

    Work requires constant sitting, handling, fingering, feeling, fine manipulation, vision, hearing, talking, and arm/hand use for machine control operation. Frequent reaching is required. Must occasionally lift up to 41 pounds.

    WORKING CONDITIONS:

    90% of work is performed in an indoor climate-controlled office environment with appropriate lighting. The remaining 10% of work is done outside in varying weather conditions while ambulating on uneven terrain.

    QUALIFICATIONS:

    • Minimum of 2-year associate degree in a related Computer Science or Technology field desired.
    • Highly proficient in NISC and databases
    • Minimum 5 years' experience in a Utility Engineering environment is desired. 

     

    Only qualified applicants are considered. 

    Applications must be completed by Friday, June 28 at 5:00 PM. 

    _________________________________________________________________

    BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

    EEO/M/F/TNDFWP/VETS

  • Operations Engineer
    Date Posted: 05/01/24

    JOB SUMMARY:                                                          

      Analyze and contribute to the work completed by the control room to ensure a safe working environment for service and construction crews, internal and contracted. Assist with developing processes and procedures that expand services offered by the control room to improve reliability, resiliency, real time monitoring, and safety for field personnel. Monitors the Outage Management System (OMS) for accuracy, possible upgrades, and error resolution. Assists in the control room providing engineering support for the transmission and distribution system.

    ESSENTIAL FUNCTIONS:

    • Write switching orders to transfer load for maintenance, system optimization, and emergency response to meet lockout/tagout procedures as defined by APPA.
    • Analyze operations information to determine reliability indices. Compare BrightRidge system reliability with forecast estimates and national standards.
    • Recommend and establish communications standards and best practices between the control room and other departments.
    • Identify gaps in daily processes and leverage OMS software to improve daily functionality for BrightRidge.
    • Interact with OMS vendor software staff to keep BrightRidge assets current.
    • Establish and direct the use of OMS specifications and standards, ensuring integrity and efficient utilization of automation.
    • Plan, develop, and conduct comprehensive training programs that include scenario, remedial, and on the job training with Mapwise, OMS, SCADA, Tantalus, and NexTraq.
    • Develop test scenarios to be utilized in training and requalifying control room operators.
    • Establish processes and procedures for operating equipment such as: breakers, reclosers, and IntelliRupters.
    • Develop, present, and suggest new methods to operate the power system more effectively and economically.
    • Prepare technical reports to summarize system disturbances, and economic cost benefit analysis while detailing more efficient operating methods.
    • Coordinate with engineering department to develop and maintain alarm limit values in all systems for operational parameters that safely monitors the system.
    • Coordinate with engineering department on system planning projects to meet system operating objectives of the control room through effective and safe implementation.
    • Assist with developing, implementing, and maintaining programs that expand services offered by the control room. These programs will improve reliability, real time monitoring, and safety for field personnel. This list of suggestions will expand as the industry advances:
      • Real time monitoring of distribution and transmission system devices
      • Real time monitoring of power flow at delivery points and distribution substations
      • TALO and DERMS system events for demand response
      • Root cause analysis and sequence of events during outages
      • Load forecasting at system and sub-system level
      • Procedures during automation events
      • Continuous substation camera monitoring
      • Asset health/asset management
      • DMS/ADMS
    • Read one-line diagrams for distribution and transmission system.
    • Assist in the control room; dispatching field personnel and answering customer calls.
    • Ability to maintain reliable, predictable, and reasonable attendance.

    ADDITIONAL RESPONSIBILITIES:

    • Must maintain a valid driver’s license from the state of residence.
    • Must be available for after-hours work which would include working fair share of all necessary overtime.
    • Assist in Control Room during emergency situations.
    • Perform other duties as requested or assigned by Administration

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Ability to effectively manage change as the organization implements new procedures, processes, and programs.
    • Ability to analyze problems and develop effective solutions at the functional level.
    • Must maintain competency in the study, design, construction, and operation of all aspects concerning the electric utility industry.
    • Working knowledge of transmission and distribution relaying, breaker and recloser functions, distribution automation protection schemes, and FLISR.
    • Must be able to read, interpret, and convey details of schematic diagrams.
    • Ability to distinguish full range of colors in order to be successful with completing duties involving the use of computer displays to monitor color-coded diagrams.
    • Must be able to communicate effectively, both orally and in writing.
    • Knowledge of modern training and safety practices.
    • Willing to take additional training as needed.
    • Demonstrate behavior consistent with BrightRidge’s culture in the spirit and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities.
    • Demonstrate and promote ethics and behaviors consistent with BrightRidge's culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all compliance.

    PHYSICAL REQUIREMENTS:

    The position requires constant vision and sitting.  Frequent handling, talking, hearing, depth perception, and arm/hand machine control operation is required. Approximately 10% of this position’s time is spent outside observing and studying operations of utility personnel to improve functions of the control center. Employee may be required to ambulate on uneven terrain.

    WORKING CONDITIONS:

    Generally, work is performed in an indoor temperature-controlled office environment with appropriate lighting. 

    QUALIFICATIONS:

    • Four-year degree in engineering, electrical technology, electronics, and computer technology, or a similar field with at least three years of related, progressive experience in a distribution utility role, providing support and management for key operational systems.
    • A significant background in electric utility distribution engineering that includes progressively responsible engineering, operations, planning, and design knowledge is preferred.
    • Excellent oral and written communication, customer-facing, and people management skills.

     

    Only qualified applicants are considered. 

    Applications must be completed by Friday, June 28th at 5:00 PM. 

    ___________________________________________________________

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

    EEO/M/F/TNDFWP/VETS

     

  • METER TECHNICIAN II
    Date Posted: 04/02/24

    JOB SUMMARY:                                                          

    Responsible for testing, calibrating, and repairing electric meters.  Responds to consumer inquiries about metering and billing.  Monitors power quality of both single and three phase systems.  Installs metering for residential, commercial, and industrial consumers.  Performs load control equipment installation and maintenance.  Performs other job duties as assigned by AMI Manager.

    ESSENTIAL FUNCTIONS:

    • Tests, calibrates, and repairs electric meters in field and shop environments
    • Tests metering systems, including CTs, PTs, and wiring for safety and accuracy
    • Performs single-phase and three-phase voltage and current checks on metering system
    • Maintains records of meter tests and prepares reports of meters tested as required
    • Reads commercial meters and inspects large power sites monthly
    • Performs substation metering and AMI Tower site inspections and writes reports as necessary
    • Installs, programs, and maintains metering equipment for residential, commercial and industrial consumers, including CTs, PTs, meters, wiring, metering hardware and AMI equipment
    • Installs, maintains, and troubleshoots Load Control equipment
    • Aids in the training of Meter Technician I
    • Performs duties of AMI Technician when directed by AMI Manager
    • Must possess a working knowledge of Tantalus AMI systems and hardware, NISC software suite and MDM system
    • Must be able to operate BrightRidge bucket truck and other required equipment
    • Ability to maintain reliable, predictable and reasonable attendance

     ADDITIONAL RESPONSIBILITIES:

    • Participate in continuing education thru meetings, seminars, schools, or training, etc., as determined by AMI Manager or as required by law
    • Must maintain a valid drivers’ license from state of residence
    • Perform other duties as requested or assigned
    • Answer telephone during power outages as required
    • Adhere to BrightRidge safety guidelines and best practices for performing work
    • Maintain proper care of assigned fleet vehicle and all tools and equipment
    • Must be available for after-hours work which would include working fair share of all necessary overtime

      KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must know content of metering courses, principles of customer contact, both in person and over the phone, principles of basic electricity, as well as the billing cycles and principles of billing
    • Must possess basic computer skills
    • Must be able to climb ladder
    • Must be able to learn changing technology

    PHYSICAL REQUIREMENTS:

    Must be able to occasionally lift and carry a maximum of 40 pounds.  Must be able to stand for up to 30 minutes.  Position requires frequent standing, walking, sitting, reaching, handling, pick/pinch and fine manipulation.  Requires constant vision and depth perception.  Requires occasional kneeling/squatting and head and neck rotation and bending.   

    WORKING CONDITIONS:

    Approximately 50% of this position is performed outside in varying weather conditions.  The other 50% is performed indoors inside the meter shop with appropriate lighting.

    QUALIFICATIONS: 

    • High school diploma or equivalent required
    • Pass a color blindness screening
    • Four years of direct metering experience

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job related marginal duties as required.

    QUALIFIED CANDIDATES SHOULD SUBMIT AN APPLICATION BY JUNE 28, 2024.  

    EEO/M/F/TNDFWP/VETS

Apply for BrightRidge Careers Online

BrightRidge is currently accepting applications for the above-listed positions.

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video. In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors. Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services). Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

ccrouch@brightridge.com

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184

ssheffey@brightridge.com