Transfer Service
Transferring electric service is easy! Click "Transfer My Service" below and follow the instructions. You may also apply for new service in person at 2600 Boones Creek Road, Johnson City or via phone. Call (423) 952-5000 to speak to a BrightRidge Customer Service Representative.
Transfer My ServiceTransfer Service Agreements
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Electronic Signature Agreement
By selecting the "I Accept" button, you are signing this Agreement electronically. You agree your electronic signature is the legal equivalent of your manual/handwritten signature on this Agreement. By selecting "I Accept" using any device, means or action, you consent to the legally binding terms and conditions of this Agreement. You further agree that your signature on this document (hereafter referred to as your "E-Signature") is as valid as if you signed the document in writing. You also agree that no certification authority or other third-party verification is necessary to validate your E-Signature and that the lack of such certification or third-party verification will not in any way affect the enforceability of your E-Signature or any resulting contract between you and BrightRidge. You also represent that you are authorized to enter into this Agreement for all persons who own or are authorized to access any of your accounts and that such persons will be bound by the terms of this Agreement. You further agree that each use of your E-Signature in obtaining an account with BrightRidge constitutes your agreement to be bound by the terms and conditions of BrightRidge’s Terms of Service and Privacy Policy as they exist on the date of your E-Signature.
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Residential Service Agreement
BrightRidge is hereby requested to supply electricity to the applicant by authorization as either owner or by his/her agent or guarantor at the address indicated on the corresponding online application. By submitting the online application, the CUSTOMER agrees to pay for electricity consumed according to the monthly meter reading and at the Board’s published rates applicable to such services, and to abide by the Rules and Regulations of the said BrightRidge for such services, including Customer maintaining his/her/its wiring and electrical equipment in conformance with all applicable standards. In case the Customer should become in arrears in payment for service rendered or a deficiency in Customer’s wiring or equipment be detected, a duly authorized agent of BrightRidge is hereby authorized to enter the premises of the Customer and remove the meter. In the case of a delinquent account, I/we understand that the overdue balance must be paid along with reconnection fees and deposit (if applicable), as a condition to reconnection of service. I/we understand that service may be denied me/us at this or any other location as long as this account remains in arrears and I/we agree that any such prior balance can be added to any other present or future account of mine/ours with BrightRidge.
I/we understand that it is a violation of state law to apply for service with the intent to avoid payment of lawful price or for any person to assist another in avoiding payment for electricity, either through making of multiple applications for service at one address, or otherwise. For value received I/we hereby guarantee payment of all bills that may become due under the above service contract.
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Rules & Regulations
All prospective customers desiring electricity service from BrightRidge shall enter into an application or contract for service, post a deposit, and secure administrative fee payments. Applications may be made in person or online. BrightRidge shall make a credit investigation for the purpose of identity theft or fraud prevention and credit worthiness for deposit consideration.
The BrigthRidge Rules & Regulations are applicable to all customers. For a complete copy of the BrightRidge Rules & Regulations click HERE.
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Consent to Contact
I hereby authorize BrightRidge to contact me via automated dialing system using pre-recorded /artificial voice messages, text message, or email using the telephone number(s) (including wireless telephone numbers) and/or email address(s) associated with my account, which could result in charges to me. I acknowledge I am the subscriber to the telephone number(s) and email address(s) I have provided above. Further, I understand that I am not required to provide consent to contact in order to receive services from BrightRidge. I may revoke authorization to contact me via automatic dialing at any time by notifying BrightRidge during normal business hours and allowing up to seven business days to accommodate my request. I understand I am responsible for keeping BrightRidge informed when any of my contact information changes.
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Payment Terms & Conditions
Invoices are due when issued. Invoices should be paid when received. You may return payments in the enclosed envelope, pay in person at BrightRidge office, via the automated phone system (423) 952-5000, SmartHub (jcpb.com), or visit Ways to Pay for a list of other locations that accept BrightRidge payments. Please note recent payments may not have been deducted from the invoice.
Good payment history. A good payment history may be established by paying monthly energy invoices by the net due date.
Past due invoices. The net amount is due within 15 days from the billing date. After 15 days, a service charge of 5% will be added to the net amount due. Failure to receive an invoice does not release customers from their obligation to pay. Customers who are unable to pay, may call Customer Service at (423) 952-5014 or come to the BrightRidge office to discuss a possible payment agreement.
Customers failing to pay invoices on time will be sent a disconnect notice. Disconnect notices indicate the due date and past due amount. Upon expiration of the notice, service may be disconnected. Receiving the next monthly invoice does not replace or void the disconnect notice.
Payment of the past due invoice is required before service is restored. A service reconnect charge will apply and a deposit or additional deposit may also be required.
Returned checks. A $30.00 fee will be charged for all returned checks.
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Tree-line Maintenance Agreement
The American National Standards Institute (ANSI) requires a minimum of 10 feet of clearance surrounding overhead power distribution lines and up to 50 feet of clearance surrounding overhead power transmission lines. This safety zone is intended to prevent power line and tree conflicts which are costly, dangerous and cause service interruptions.
- Trees must be planted a safe distance from power lines.
- Large tree varieties require the greatest distance from power lines. Recommended distances are as follows:
- Distribution lines: 25' minimum
- Transmission lines: 50' minimum
- No trees shall be planted directly underneath electric power lines. Any trees planted directly underneath power lines are subject to removal without compensation to the owner.
By completing the BrightRidge Application for Service Agreement, customers agree to adhere to the terms of this agreement.