Transfer Residential Electric Service
Moving to a new home within BrightRidge’s service area? Use this form to transfer your existing residential electric service from one address to another. Most transfer requests are processed by the next business day, and same-day requests may be accommodated when possible.If you are setting up electric service in your name for the first time, you may need to start new residential service instead.
Start New Residential ServiceBefore completing the form, gather the information and documents below, so you have everything ready when submitting your transfer request.
To Transfer Service, Please Have:
- Your current service address
- The new address where service will be transferred
- Requested transfer date
- Primary contact information
- A valid driver’s license or state-issued ID for upload
- Lease agreement or proof of occupancy for renters
- Proof of ownership for property owners, such as a deed, closing disclosure, purchase agreement, or similar documentation
Transfer requests cannot be scheduled more than 30 days in advance. Having these items prepared ahead of time can help prevent delays during the transfer process.
Transfer Service Agreements
Please review the agreements below before submitting your transfer request. These policies outline important information related to service requirements, billing terms, account responsibilities, and property maintenance guidelines associated with residential electric service.
By completing the transfer form, you acknowledge and agree to the applicable BrightRidge service terms.
All prospective customers desiring electricity service from BrightRidge shall enter into an application or contract for service, post a deposit, and secure administrative fee payments. Applications may be made in person or online. BrightRidge shall make a credit investigation for the purpose of identity theft or fraud prevention and credit worthiness for deposit consideration.
The Brightside Rules & Regulations are applicable to all customers.
Invoices are due when issued. Invoices should be paid when received. You may return payments in the enclosed envelope, pay in person at BrightRidge office, via the automated phone system (423) 952-5000, SmartHub (jcpb.com), or visit Ways to Pay for a list of other locations that accept BrightRidge payments. Please note recent payments may not have been deducted from the invoice.
- Good payment history. A good payment history may be established by paying monthly energy invoices by the net due date.
- Past due invoices. The net amount is due within 15 days from the billing date. After 15 days, a service charge of 5% will be added to the net amount due. Failure to receive an invoice does not release customers from their obligation to pay. Customers who are unable to pay, may call Customer Service at (423) 952-5014 or come to the BrightRidge office to discuss a possible payment agreement.
- Customers failing to pay invoices on time will be sent a disconnect notice. Disconnect notices indicate the due date and past due amount. Upon expiration of the notice, service may be disconnected. Receiving the next monthly invoice does not replace or void the disconnect notice.
- Payment of the past due invoice is required before service is restored. A service reconnect charge will apply and a deposit or additional deposit may also be required.
- Returned checks. A $30.00 fee will be charged for all returned checks.
The American National Standards Institute (ANSI) requires a minimum of 10 feet of clearance surrounding overhead power distribution lines and up to 50 feet of clearance surrounding overhead power transmission lines. This safety zone is intended to prevent power line and tree conflicts which are costly, dangerous and cause service interruptions.
Trees must be planted a safe distance from power lines.
Large tree varieties require the greatest distance from power lines. Recommended distances are as follows:
- Distribution lines: 25′ minimum
- Transmission lines: 50′ minimum
No trees shall be planted directly underneath electric power lines. Any trees planted directly underneath power lines are subject to removal without compensation to the owner.
By completing the BrightRidge Application for Service Agreement, customers agree to adhere to the terms of this agreement.
Transfer Residential Service Request
Complete the form below to transfer your existing residential electric service to a new address within BrightRidge’s service area.
Service requests submitted after 3:00 PM are typically processed the next business day. BrightRidge makes every effort to accommodate same-day requests when scheduling allows.
Prefer to request service by phone? Call (423) 952-5000 to speak with a Customer Service Representative.
Privacy note: Information submitted through this form is used only to process your service request and is handled securely. View our Privacy Policy for additional details.
What Happens After You Submit?
Once your transfer request is submitted, BrightRidge will begin processing the information needed to move your residential electric service to your new address.
- You’ll receive a copy of your request by email
After submitting the form, a copy of your completed request will be emailed to you for your records. - BrightRidge reviews your request
The customer service team confirms account details, transfer timing, and any required documentation. - Most transfer requests are processed by the next business day
Requests submitted after 3:00 PM may be processed the following business day. Same-day transfers may be available depending on scheduling and request timing. - BrightRidge may contact you if additional information is needed
If clarification or supporting documentation is required, a team member will reach out to help keep your transfer moving forward.
Frequently Asked Questions
Most transfer requests are processed by the next business day. Requests submitted after 3:00 PM may be processed the following business day. BrightRidge also makes every effort to accommodate same-day transfers when scheduling allows.
No. Transfer requests cannot be scheduled more than 30 days from the date the request is submitted.
Not sure which option fits your situation? Use the guide below to help choose the correct request before completing the form.
Transfer Service If:
- You already have a BrightRidge residential account
- You are moving from one address to another within the BrightRidge service area
- You want to move your existing electric service to a new residence
Start Service If:
- You are opening a new residential account in your name
- You are moving into a home where service is not currently under your account
- You are new to BrightRidge and need to establish electric service
If you are unsure which option applies to your move, BrightRidge’s customer service team can help guide you to the right request.
To transfer residential electric service, you will typically need your current service address, new service address, requested transfer date, contact information, and a valid driver’s license or state-issued ID. Renters may also need proof of occupancy, while property owners may need proof of ownership documentation.
Deposit requirements may vary depending on account history, payment history, and identity verification. BrightRidge may review your account as part of the transfer process and will notify you if any deposit or administrative fees apply.
If you have questions about transferring residential electric service, contact a BrightRidge Customer Service Representative at (423) 952-5000.
You can also visit the BrightRidge office in person at 2600 Boones Creek Road in Johnson City.