{"id":1638,"date":"2024-04-24T15:48:48","date_gmt":"2024-04-24T19:48:48","guid":{"rendered":"https:\/\/djpbl1vktd.wpdns.site\/?page_id=1638"},"modified":"2025-06-25T10:27:45","modified_gmt":"2025-06-25T14:27:45","slug":"guides-policies-grievances","status":"publish","type":"page","link":"https:\/\/brightridge.com\/es\/resources\/guides-policies-grievances\/","title":{"rendered":"Gu\u00edas y pol\u00edticas"},"content":{"rendered":"<!-- Hero Cached -->\n<style>\n.hero-contain{max-width: 1440px;margin-right:auto;margin-left:auto}\n#hero-section{\n  background-image: url(https:\/\/brightridge.com\/wp-content\/uploads\/2024\/06\/User-Guide-Policies-and-Grievances.png);\n  background-position: center center !important;\nbackground-position-y:% !important\n}\n#hero-section > .mask{\n  background-color: #000000A1 !important;\n}\n<\/style>\n<div id=\"hero-section\" class=\"text-center bg-image fs-18\">\n    <div class=\"mask py-5 px-6\">\n        <div class=\"hero-contain d-flex justify-content-start align-items-end h-100\">\n            <div class=\"lh-sm text-white\">\n<div class=\"text-start breadcrumbs\">        <div class=\"breadcrumb-container theme1\">\r\n                    <ol>\r\n                    <\/ol>\r\n        <script type=\"application\/ld+json\">\r\n        {\r\n            \"@context\": \"http:\/\/schema.org\",\r\n            \"@type\": \"BreadcrumbList\",\r\n            \"itemListElement\": [\r\n                            ]\r\n        }\r\n    <\/script>\r\n    <style type=\"text\/css\">\r\n        .breadcrumb-container {\r\n            font-size: 13px;\r\n        }\r\n\r\n        .breadcrumb-container ul {\r\n            margin: 0;\r\n            padding: 0;\r\n        }\r\n\r\n        .breadcrumb-container li {\r\n            box-sizing: unset;\r\n            display: inline-block;\r\n            margin: 0;\r\n            padding: 0;\r\n        }\r\n\r\n        .breadcrumb-container li a {\r\n            box-sizing: unset;\r\n            padding: 0 10px;\r\n        }\r\n\r\n        .breadcrumb-container {\r\n            font-size: 16px !important;\r\n            padding: ;\r\n            margin: ;\r\n        }\r\n\r\n        .breadcrumb-container li a {\r\n            color: #389eff !important;\r\n            font-size: 16px !important;\r\n            line-height: 16px !important;\r\n        }\r\n\r\n        .breadcrumb-container li .separator {\r\n            color: #c5c5c5 !important;\r\n            font-size: 16px !important;\r\n        }\r\n\r\n        .breadcrumb-container li:last-child .separator {\r\n            display: none;\r\n        }\r\n\r\n            <\/style>\r\n    <style type=\"text\/css\">\r\n        .breadcrumb-container.theme1 li {\r\n            margin: 0;\r\n            padding: 0;\r\n        }\r\n        .breadcrumb-container.theme1 a {\r\n            background: #ffffff;\r\n            display: inline-block;\r\n            margin: 0 5px;\r\n            padding: 5px 10px;\r\n            text-decoration: none;\r\n        }\r\n    <\/style>\r\n        <style type=\"text\/css\">\r\n        .breadcrumb-container{}\r\n.breadcrumb-container ul{}\r\n.breadcrumb-container li{}\r\n.breadcrumb-container a{}\r\n.breadcrumb-container .separator{}\r\n    <\/style>\r\n    <script>\r\n            <\/script>\r\n        <\/div>\r\n        <\/div>\n                <h1 class=\"mb-3 lh-1 text-start fs-72 text-white fw-400\">Guides &amp; Policies<\/h1>\n                <div class=\"fw-normal text-start h5 mb-1\"><hr \/>\n<p>&nbsp;<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-311a9734\">\n<div class=\"gb-container gb-container-58f7ce2d\">\n<div class=\"gb-container gb-container-56edb767\">\n<div class=\"gb-container gb-container-6257fb93\">\n<div class=\"gb-container gb-container-eb071466\">\n\n<div class=\"gb-headline gb-headline-66d39ede gb-headline-text h3 color-primary\">Limited English Proficiency<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-6b318a3b\">\n\n<a class=\"gb-button gb-button-037c8159 gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/LEP_PLAN_BR_MAR_20221.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-01b60333\">\n<div class=\"gb-container gb-container-4fbbb2b3\">\n\n<div class=\"gb-headline gb-headline-45726a38 gb-headline-text h3 color-primary\">Promotional Giveaway: Sweepstakes Official Rules<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-4987f736\">\n\n<a class=\"gb-button gb-button-42f60f8a gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/BrightRidge_Promotional_Giveaway_Sweepstakes_Official_Rules_20231.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-617ea7d0\">\n<div class=\"gb-container gb-container-103aa99b\">\n\n<div class=\"gb-headline gb-headline-52e06a93 gb-headline-text h3 color-primary\">Records Retention Policy<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-c5344d99\">\n\n<a class=\"gb-button gb-button-7bfb392c gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/Records_Retention_Policy_102720201.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-5e9a9d05\">\n<div class=\"gb-container gb-container-4ed44f86\">\n\n<div class=\"gb-headline gb-headline-d7f86a14 gb-headline-text h3 color-primary\">Rules &amp; Regulations<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-1439af73\">\n\n<a class=\"gb-button gb-button-7df8a2a8 gb-button-text btn  no-outline pdf\" href=\"https:\/\/brightridge.com\/wp-content\/uploads\/2025\/06\/BrightRidge-Rules-and-Regulations-Effective-7-1-2025-Final.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-0586ad6c\">\n<div class=\"gb-container gb-container-4b4811cf\">\n\n<div class=\"gb-headline gb-headline-2837828e gb-headline-text h3 color-primary\">SmartHub Account Terms and Conditions<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-994b456c\">\n\n<a class=\"gb-button gb-button-4c5731a6 gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/BrightRidge_SmartHub_Account_Terms_and_Conditions_effective_3-23-2022_Final1.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-d72e0a79\">\n<div class=\"gb-container gb-container-a079c71e\">\n\n<div class=\"gb-headline gb-headline-c16fb2b8 gb-headline-text h3 color-primary\">Social Media Policy<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-406925a4\">\n\n<a class=\"gb-button gb-button-4d89a08d gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/socialmediapolicy_0620181.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-bab82fb8\">\n<div class=\"gb-container gb-container-b44bf5a5\">\n\n<div class=\"gb-headline gb-headline-7b15a563 gb-headline-text h3 color-primary\">Submit Public Records Request Webpage<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-4176f0e1\">\n\n<a class=\"gb-button gb-button-5157f0bf gb-button-text btn no-outline\" href=\"\/request-public-records\/\">View Page<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-e457d997\">\n<div class=\"gb-container gb-container-16170a60\">\n\n<div class=\"gb-headline gb-headline-d339ea24 gb-headline-text h3 color-primary\">Title VI Public Notice<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-ecf3a2bf\">\n\n<a class=\"gb-button gb-button-f08e19e2 gb-button-text btn  no-outline pdf\" href=\"#\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-88c446f3\">\n<div class=\"gb-container gb-container-df5afbf8\">\n\n<div class=\"gb-headline gb-headline-262f81c9 gb-headline-text h3 color-primary\">TN Public Utility Complaint Form<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-95a8d9b6\">\n\n<a class=\"gb-button gb-button-a57c8dd2 gb-button-text btn no-outline external\" href=\"https:\/\/www.tn.gov\/tpuc\/utility-complaint-resources.html\">View Page<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-e94d799c\">\n<div class=\"gb-container gb-container-e2604e1a\">\n\n<div class=\"gb-headline gb-headline-3867676f gb-headline-text h3 color-primary\">TVA Complaint Resolution<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-a34cfff3\">\n\n<a class=\"gb-button gb-button-e9d01a15 gb-button-text btn no-outline external\" href=\"https:\/\/www.tva.com\/About-TVA\/Complaint-Resolution-Process\">View Page<\/a>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Limited English Proficiency Promotional Giveaway: Sweepstakes Official Rules Records Retention Policy Rules &amp; Regulations SmartHub Account Terms and Conditions Social Media Policy Submit Public Records Request Webpage Title VI Public Notice TN Public Utility Complaint Form TVA Complaint Resolution<\/p>","protected":false},"author":1,"featured_media":0,"parent":549,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_searchwp_excluded":"","scheme-type":"","footnotes":""},"wf_page_folders":[26],"class_list":["post-1638","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guides &amp; Policies<\/title>\n<meta name=\"description\" content=\"Limited English Proficiency View PDF Promotional Giveaway: Sweepstakes Official Rules View PDF Records Retention Policy View PDF Rules &amp; Regulations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brightridge.com\/es\/resources\/guides-policies-grievances\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guides &amp; 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