{"id":1638,"date":"2024-04-24T15:48:48","date_gmt":"2024-04-24T19:48:48","guid":{"rendered":"https:\/\/djpbl1vktd.wpdns.site\/?page_id=1638"},"modified":"2025-06-25T10:27:45","modified_gmt":"2025-06-25T14:27:45","slug":"guides-policies-grievances","status":"publish","type":"page","link":"https:\/\/brightridge.com\/es\/resources\/guides-policies-grievances\/","title":{"rendered":"Gu\u00edas y pol\u00edticas"},"content":{"rendered":"<!-- Hero Cached -->\n<style>\n.hero-contain{max-width: 1440px;margin-right:auto;margin-left:auto}\n#hero-section{\n  background-image: url(https:\/\/brightridge.com\/wp-content\/uploads\/2024\/06\/User-Guide-Policies-and-Grievances.png);\n  background-position: center center !important;\nbackground-position-y:% !important\n}\n#hero-section > .mask{\n  background-color: #000000A1 !important;\n}\n<\/style>\n<div id=\"hero-section\" class=\"text-center bg-image fs-18\">\n    <div class=\"mask py-5 px-6\">\n        <div class=\"hero-contain d-flex justify-content-start align-items-end h-100\">\n            <div class=\"lh-sm text-white\">\n<div class=\"text-start breadcrumbs\">        <div class=\"breadcrumb-container theme1\">\r\n                    <ol>\r\n                    <\/ol>\r\n        <script type=\"application\/ld+json\">\r\n        {\r\n            \"@context\": \"http:\/\/schema.org\",\r\n            \"@type\": \"BreadcrumbList\",\r\n            \"itemListElement\": [\r\n                            ]\r\n        }\r\n    <\/script>\r\n    <style type=\"text\/css\">\r\n        .breadcrumb-container {\r\n            font-size: 13px;\r\n        }\r\n\r\n        .breadcrumb-container ul {\r\n            margin: 0;\r\n            padding: 0;\r\n        }\r\n\r\n        .breadcrumb-container li {\r\n            box-sizing: unset;\r\n            display: inline-block;\r\n            margin: 0;\r\n            padding: 0;\r\n        }\r\n\r\n        .breadcrumb-container li a {\r\n            box-sizing: unset;\r\n            padding: 0 10px;\r\n        }\r\n\r\n        .breadcrumb-container {\r\n            font-size: 16px !important;\r\n            padding: ;\r\n            margin: ;\r\n        }\r\n\r\n        .breadcrumb-container li a {\r\n            color: #389eff !important;\r\n            font-size: 16px !important;\r\n            line-height: 16px !important;\r\n        }\r\n\r\n        .breadcrumb-container li .separator {\r\n            color: #c5c5c5 !important;\r\n            font-size: 16px !important;\r\n        }\r\n\r\n        .breadcrumb-container li:last-child .separator {\r\n            display: none;\r\n        }\r\n\r\n            <\/style>\r\n    <style type=\"text\/css\">\r\n        .breadcrumb-container.theme1 li {\r\n            margin: 0;\r\n            padding: 0;\r\n        }\r\n        .breadcrumb-container.theme1 a {\r\n            background: #ffffff;\r\n            display: inline-block;\r\n            margin: 0 5px;\r\n            padding: 5px 10px;\r\n            text-decoration: none;\r\n        }\r\n    <\/style>\r\n        <style type=\"text\/css\">\r\n        .breadcrumb-container{}\r\n.breadcrumb-container ul{}\r\n.breadcrumb-container li{}\r\n.breadcrumb-container a{}\r\n.breadcrumb-container .separator{}\r\n    <\/style>\r\n    <script>\r\n            <\/script>\r\n        <\/div>\r\n        <\/div>\n                <h1 class=\"mb-3 lh-1 text-start fs-72 text-white fw-400\">Guides &amp; Policies<\/h1>\n                <div class=\"fw-normal text-start h5 mb-1\"><hr \/>\n<p>&nbsp;<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-311a9734\">\n<div class=\"gb-container gb-container-58f7ce2d\">\n<div class=\"gb-container gb-container-56edb767\">\n<div class=\"gb-container gb-container-6257fb93\">\n<div class=\"gb-container gb-container-eb071466\">\n\n<div class=\"gb-headline gb-headline-66d39ede gb-headline-text h3 color-primary\">Limited English Proficiency<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-6b318a3b\">\n\n<a class=\"gb-button gb-button-037c8159 gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/LEP_PLAN_BR_MAR_20221.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-01b60333\">\n<div class=\"gb-container gb-container-4fbbb2b3\">\n\n<div class=\"gb-headline gb-headline-45726a38 gb-headline-text h3 color-primary\">Promotional Giveaway: Sweepstakes Official Rules<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-4987f736\">\n\n<a class=\"gb-button gb-button-42f60f8a gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/BrightRidge_Promotional_Giveaway_Sweepstakes_Official_Rules_20231.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-617ea7d0\">\n<div class=\"gb-container gb-container-103aa99b\">\n\n<div class=\"gb-headline gb-headline-52e06a93 gb-headline-text h3 color-primary\">Records Retention Policy<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-c5344d99\">\n\n<a class=\"gb-button gb-button-7bfb392c gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/Records_Retention_Policy_102720201.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-5e9a9d05\">\n<div class=\"gb-container gb-container-4ed44f86\">\n\n<div class=\"gb-headline gb-headline-d7f86a14 gb-headline-text h3 color-primary\">Rules &amp; Regulations<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-1439af73\">\n\n<a class=\"gb-button gb-button-7df8a2a8 gb-button-text btn  no-outline pdf\" href=\"https:\/\/brightridge.com\/wp-content\/uploads\/2025\/06\/BrightRidge-Rules-and-Regulations-Effective-7-1-2025-Final.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-0586ad6c\">\n<div class=\"gb-container gb-container-4b4811cf\">\n\n<div class=\"gb-headline gb-headline-2837828e gb-headline-text h3 color-primary\">SmartHub Account Terms and Conditions<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-994b456c\">\n\n<a class=\"gb-button gb-button-4c5731a6 gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/BrightRidge_SmartHub_Account_Terms_and_Conditions_effective_3-23-2022_Final1.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-d72e0a79\">\n<div class=\"gb-container gb-container-a079c71e\">\n\n<div class=\"gb-headline gb-headline-c16fb2b8 gb-headline-text h3 color-primary\">Social Media Policy<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-406925a4\">\n\n<a class=\"gb-button gb-button-4d89a08d gb-button-text btn  no-outline pdf\" href=\"\/wp-content\/uploads\/2024\/06\/socialmediapolicy_0620181.pdf\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-bab82fb8\">\n<div class=\"gb-container gb-container-b44bf5a5\">\n\n<div class=\"gb-headline gb-headline-7b15a563 gb-headline-text h3 color-primary\">Submit Public Records Request Webpage<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-4176f0e1\">\n\n<a class=\"gb-button gb-button-5157f0bf gb-button-text btn no-outline\" href=\"\/request-public-records\/\">View Page<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-e457d997\">\n<div class=\"gb-container gb-container-16170a60\">\n\n<div class=\"gb-headline gb-headline-d339ea24 gb-headline-text h3 color-primary\">Title VI Public Notice<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-ecf3a2bf\">\n\n<a class=\"gb-button gb-button-f08e19e2 gb-button-text btn  no-outline pdf\" href=\"#\">View PDF<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-88c446f3\">\n<div class=\"gb-container gb-container-df5afbf8\">\n\n<div class=\"gb-headline gb-headline-262f81c9 gb-headline-text h3 color-primary\">TN Public Utility Complaint Form<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-95a8d9b6\">\n\n<a class=\"gb-button gb-button-a57c8dd2 gb-button-text btn no-outline external\" href=\"https:\/\/www.tn.gov\/tpuc\/utility-complaint-resources.html\">View Page<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-e94d799c\">\n<div class=\"gb-container gb-container-e2604e1a\">\n\n<div class=\"gb-headline gb-headline-3867676f gb-headline-text h3 color-primary\">TVA Complaint Resolution<\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-a34cfff3\">\n\n<a class=\"gb-button gb-button-e9d01a15 gb-button-text btn no-outline external\" href=\"https:\/\/www.tva.com\/About-TVA\/Complaint-Resolution-Process\">View Page<\/a>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de retenci\u00f3n de registros de las reglas oficiales del sorteo promocional para personas con dominio limitado del ingl\u00e9s: Reglas y regulaciones, T\u00e9rminos y condiciones de la cuenta de SmartHub, Pol\u00edtica de redes sociales, Enviar solicitud de registros p\u00fablicos, T\u00edtulo de la p\u00e1gina web, Aviso p\u00fablico, Formulario de queja de servicios p\u00fablicos de TN, Resoluci\u00f3n de quejas de la TVA<\/p>","protected":false},"author":1,"featured_media":0,"parent":549,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_searchwp_excluded":"","scheme-type":"","footnotes":""},"wf_page_folders":[26],"class_list":["post-1638","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guides &amp; 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