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Transfer Commercial Service

 

To transfer your electric service, please follow the steps listed below. Service requests received after 3pm will be processed the next business day. If you have any questions, please contact a Customer Service Representative at (423) 952-5000 or by emailing smarthub@brightridge.com.

  1. Please read the Transfer Service Agreements. 
  2. Complete this form to transfer electric service to an existing meter.
  3. Attach an image of valid driver’s license or state issued ID. 
  4. Submit the form by signing electronically and click the submit button. 
  5. Once you complete the form, a copy will be emailed to you for your records.

Transfer Service Agreements

Deposits are calculated at twice the highest billing at a given location or by consultation with our Engineering Department for the projected usage or electric load for the service address. Deposits are due at the time of application.

Deposit payment options are check, cash, or money order. Deposits not exceeding $1,000 may also be paid via the following credit cards: VISA, MasterCard, AmericanExpress, and Discover. Deposits exceeding $25,000 may be eligible for coverage under the TVPPA Credit Insurance Program. Please contact our office for program details at (423) 952-5000. Irrevocable Letters of Credit and Surety Bonds are acceptable upon meeting BrightRidge criteria. Either deposit substitute chosen would need to match the deposit quote, name BrightRidge as the beneficiary, and be renewed annually. Advance notice of cancellation in writing is required. Interest for deposits is applied annually at the current passbook savings rates.

Upon termination of service, any deposit and interest will be applied against any unpaid balance of the customer. If any balance remains, that amount will be refunded to the customer upon request. 

Surety Bond/Bill Guarantee (Rvsd 07/2018)

A Surety Bond can be obtained from your insurance company or insurance broker.

  • The issuing insurer understands that the surety bond is intended to stand as security for a customer’s electric utility bills. The amount of the surety bond will be determined by a BrightRidge employee and is typically based on two times the highest estimated usage.
  • The name of the applicant must be in the same name as the electric service established with BrightRidge.
  • The Obligee must be BrightRidge.
  • The completed Surety Bond with embossed seal, Power of Attorney Page and Notary’s Acknowledgement Page copy is required for acceptance.
  • The Surety Bond must renew annually. If the bond is to expire or be cancelled the Surety must provide 60 days written notice prior to the expiration.
  • In lieu of a Surety Bond, the customer must provide another form of surety. Please consult a BrightRidge Customer Service Representative at (432) 952-5000 for options.

Click HERE for a Surety Bond Form.

Irrevocable Letter of Credit Criteria (Rvsd 07/2018)

An Irrevocable Letter of Credit must be from a financial institution that is regulated by the U.S. Department of the Treasury’s Office of the Comptroller of the Currency (OCC) or the National Credit Union Administration.

  • The issuing bank understands that the Irrevocable Letter of Credit is intended to stand as security for a customer’s electric utility bills. The amount of the letter of credit will be determined by a BrightRidge employee and is typically based on two times the highest estimated usage.
  • The beneficiary must be BrightRidge.
  • The name of the applicant must be in the same name as the electric service established with BrightRidge. For example, if the electric service is being established under the name John Doe Enterprises, LLC, then the Irrevocable Letter of Credit must be in that name.
  • BrightRidge prefers that the presentation address for the Issuing Bank’s location is a branch that is physically close to Johnson City, TN.
  • The Irrevocable Letter of Credit must renew annually. If it is to expire or be cancelled, the financial institution must provide 90 days written notice prior to the expiration.
  • There are two options for submitting an acceptable Irrevocable Letter of Credit: the issuing bank representative must complete the cover sheet, which must printed on company letterhead, and the accompanying Irrevocable Letter of Credit form or the issuing bank representative utilizes the sample form to create their own Irrevocable Standby Letter of Credit. Please note drafted Irrevocable Letters of Credit are only acceptable upon meeting BrightRidge criteria.

Click HERE for an Irrevocable Letter of Credit Cover Sheet and Fillable PDF Form.

* Verify Deposit Requirements
Our staff is committed to providing current and accurate depsoit information. It is our goal to update this site as changes occur. However, deposit requirements are subject to change without notice. Customers are encouraged to verify pricing with a BrightRidge representative.

All prospective customers desiring electricity service from BrightRidge shall enter into an application or contract for service, post a deposit, and secure  administrative fee payments.  Applications may be made in person or online.  BrightRidge shall make a credit investigation for the purpose of identity theft or fraud prevention and credit worthiness for deposit consideration.

The Brightside Rules & Regulations are applicable to all customers. 

BrightRidge Rules & Regulations

Invoices are due when issued. Invoices should be paid when received.  You may return payments in the enclosed envelope, pay in person at BrightRidge office, via the automated phone system (423) 952-5000, SmartHub (brightridge.com), or visit Ways to Pay for a list of other locations that accept BrightRidge payments. Please note recent payments may not have been deducted from the invoice.

Good payment history. A good payment history may be established by paying monthly energy invoices by the net due date.

Past due invoices. The net amount is due within 15 days from the billing date. After 15 days, a service charge of 5% will be added to the net amount due. Failure to receive an invoice does not release customers from their obligation to pay. Customers who are unable to pay, may call Customer Service at (423) 952-5000 or come to the BrightRidge office to discuss a possible payment agreement.

Customers failing to pay invoices on time will be sent a disconnect notice. Disconnect notices indicate the due date and past due amount. Upon expiration of the notice, service may be disconnected. Receiving the next monthly invoice does not replace or void the disconnect notice.

Payment of the past due invoice is required before service is restored. A service reconnect charge will apply and a deposit or additional deposit may also be required.

Returned checks. A $30.00 fee will be charged for all returned checks.

The American National Standards Institute (ANSI) requires a minimum of 10 feet of clearance surrounding overhead power distribution lines and up to 50 feet of clearance surrounding overhead power transmission lines. This safety zone is intended to prevent power line and tree conflicts which are costly, dangerous and cause service interruptions.

Trees must be planted a safe distance from power lines.

Large tree varieties require the greatest distance from power lines. Recommended distances are as follows:

  • Distribution lines: 25′ minimum
  • Transmission lines: 50′ minimum

No trees shall be planted directly underneath electric power lines. Any trees planted directly underneath power lines are subject to removal without compensation to the owner.

By completing the BrightRidge Application for Service Agreement, customers agree to adhere to the terms of this agreement.

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