Contact Us
Our Location
BrightRidge is located at:
2600 Boones Creek Road
Johnson City, TN
You may visit our office during regular business hours, Monday – Friday, 8am to 5pm for general business or to make payment either by walk-in or drive-thru.
Walk-ins & Appointments
Walk-in customers may use our check-in kiosk to sign-in for general business and service requests. Also, remember to utilize the Appointment Scheduler to schedule your appointment ahead of time with a BrightRidge Customer Service Representative to avoid wait time.
After-hours emergency service is available by calling (423) 952-5000 or by visiting us at 2600 Boones Creek Road, Johnson City, TN; enter at shipping & receiving entrance.
Entrance Information
The Main Entrance is for residential and commercial businesses for general business.
The first entrance (coming from exit 17 or Cracker Barrel) is for shipping and receiving. Emergency after-hour service for all customers is available in the Service and Construction Building; enter via the shipping and receiving entrance.
Visitors Must Check In
All visitors who need access to areas other than the main lobby MUST sign in with the BrightRidge Receptionist at the front desk. Visitors entering the shipping and receiving entrance will sign in with personnel located through the Service door. All guests must be accompanied by a BrightRidge employee at all times. Upon completing your visit, please sign out at the same place you entered the facility. Other safety measures are in place to protect our employees and customers.
Alternate Payment Locations
As a convenience for you, BrightRidge offers a variety of payment locations. Be sure to note specific locations and any special requirements. Please present a copy of your bill upon payment at any of the payment locations listed below. Bill payments are due on or before the due date listed on your invoice. Payments for past due accounts should be paid at the BrightRidge office at 2600 Boones Creek Road, Johnson City. Other entities that accept electric bill payments DO NOT accept payments for past due accounts.
Bank of Tennessee / Carter County Bank
All local branches
First Tennessee Bank
All local branches
*Must have an account with First Tennessee Bank.
TVPPA
Drive-thru or lobby – Boones Creek, TN
*Must present a copy of your bill upon payment.
TMEPA
All local branches
*Must have an account with Select Seven Credit Union.